Board Thread:Dark Souls/@comment-68.187.241.19-20160419144405

I wrote a post on the Dark Souls Subreddit here and then linked it to Bandai Namco's forum here. A copy and paste of it follows.

A full week of no matchmaking. Nobody on PC has seen Soapstone Signs or been Invaded since the 12th. Maybe it's time we do something about it.

What follows are four contact points and template conversations for all but the last one. The first will be Bandai Namco's support email. The second will be the phone number to Bandai Namco's front desk. The third will be a way to send emails directly to the staff at Steam. The fourth will be how to contact From Software.



Before you contact any of them, remember that some poor Hollow in the Depths of these companies will be reading your message. If you're as frustrated with the situation as I am, you'd want to be angry and confrontational. That won't help. We need to get this done by the weight of our complaints, rather than the toxicity of them.



Finally, I'd appreciate it if you only sent one message to each recipient. Don't spam these.



Bandai Namco's support email, support@bandainamcoent.com. For this one in particular, additional emails moves you to the back of the queue. Address found here.



I suggest your email follow this template. I think it would help if you added personal touches, but at the least you need to make sure the formatting doesn't break when you copy and paste it, and you'll need to add your own name at the bottom.



To whom it may concern at Bandai Namco Support,



I'm a Dark Souls: Prepare to Die PC player. I am unhappy with the current lack of multiplayer matchmaking service in that game. I can see that the matchmaking service has been disabled at this address.



https://steamdb.info/app/211420/history/

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<p class="MsoNormal">I would like to know when you intend to continue service, and/or details as to why there is not currently service.

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<p class="MsoNormal">Respectfully, ____

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<p class="MsoNormal">Next up, Bandai Namco's front phone. 1 (888) 776-2626 FREE. This is where a receptionist told me that they were working on it. By calling this number, you'll be letting the whole company know they pissed off a large fanbase. However, I'd also like you to let them know they pissed off the most polite fanbase in video gaming. To that end, follow this template for your conversation.

<p class="MsoNormal">

<p class="MsoNormal">Hello, my name is _____. I've been playing Dark Souls: Prepare to Die on PC, and I'm dissatisfied with the current lack of online multiplayer. I would appreciate it if you made note of this call and informed those responsible for the service that the community for this game is very active and disappointed in the current lack of service.

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<p class="MsoNormal">Thank you for your time.

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<p class="MsoNormal">Also note that you're going to need to call during business hours if you don't want to leave a voicemail.

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<p class="MsoNormal">Next up, Steam. Steam is only concerned in that the store currently has false advertising on it. It claims to be multiplayer. So, we need to bring that to their attention. You can email the Steam staff here and look up which employees run the store here. ctrl+f "store" should find them quickly.

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<p class="MsoNormal">The template for this message follows. Again, add personal touches or at least add your name and make sure the formatting didn't break.

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<p class="MsoNormal">Subject: Dark Souls currently has false advertising

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<p class="MsoNormal">Hello,

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<p class="MsoNormal">I am a player of Dark Souls: Prepare to Die, which I purchased through your store. I do not want a refund, but I would like to point out that that game currently has false advertising concerning its multiplayer component. You can see at this address that they have disabled the online component entirely.

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<p class="MsoNormal">https://steamdb.info/app/211420/history/

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<p class="MsoNormal">I would greatly appreciate it if you put pressure on them to restore the online matchmaking.

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<p class="MsoNormal">Thanks, ____

<p class="MsoNormal">Finally, and this one is for those fluent in Japanese only, From Software's contact information. The site is here, but as you can see you need an understanding of Japanese to even navigate to the correct button.

<p class="MsoNormal">Finally, and I can't emphasize this enough, be a Sunbro, not a Darkwraith here. May the Age of Fire perpetuate. <ac_metadata title="Dark Souls Community Action for bringing back the Matchmaking"> </ac_metadata>